{"hotel":"Prousty Hotel","hotelId":"prousty-hotel","lastUpdated":"2026-06-01T00:39:56.604Z","source":"official-direct","policies":[{"title":"Check-in / check-out","body":"Check-in from 15:00, check-out by 12:00. 24-hour reception."},{"title":"Cancellation","body":"Flexible rate: free cancellation until 18:00 the day before arrival. Non-refundable rate: no cancellation, amendment, or refund."},{"title":"Payment & deposit","body":"Flexible: card guarantee, charged at check-in. Non-refundable: charged in full at booking. Major cards and contactless accepted; EUR only."},{"title":"Children","body":"Children of all ages welcome. Cots on request. Junior Suite sleeps three."},{"title":"Pets","body":"One well-behaved dog per room, free of charge, by prior arrangement."},{"title":"Smoking","body":"Strictly non-smoking indoors. Designated area on the rooftop terrace."},{"title":"Parking","body":"No on-site parking. Nearest public car park: Plaza de los Mostenses (5 min walk)."},{"title":"Breakfast","body":"Optional add-on, €16 per person per night, served in the café-bar."},{"title":"Accessibility","body":"Lift to all floors; one step-free Classic Double with roll-in shower. Contact us to confirm availability."}],"faq":[{"q":"What are the check-in and check-out times?","a":"Check-in is from 15:00 and check-out is by 12:00 noon. Our reception is staffed 24 hours, so you can arrive at any time of day or night."},{"q":"What is the cancellation policy?","a":"On the Flexible rate, you can cancel free of charge until 18:00 the day before arrival. The Non-refundable rate is 12% cheaper but cannot be cancelled, amended, or refunded once booked."},{"q":"Is a deposit required to book?","a":"For the Flexible rate we take card details to guarantee the booking but do not charge until check-in. The Non-refundable rate is charged in full at the time of booking."},{"q":"Are children welcome?","a":"Yes. Children of all ages are welcome. The Junior Suite comfortably sleeps a family of three using the sofa bed; cots can be added to most rooms on request, subject to availability."},{"q":"Are pets allowed?","a":"Prousty Hotel is pet-friendly. We welcome one well-behaved dog per room at no extra charge — just let us know in advance so we can prepare the room."},{"q":"Is smoking permitted?","a":"All rooms and indoor areas are strictly non-smoking. Guests are welcome to smoke on the rooftop terrace in the designated area."},{"q":"Is there parking at the hotel?","a":"We do not have on-site parking — Malasaña is a dense historic neighbourhood. The nearest public car park is Plaza de los Mostenses, a five-minute walk away, and we are happy to reserve a space on request."},{"q":"Can I check in early or check out late?","a":"Early check-in and late check-out are offered free when the room is available. If you would like to guarantee it, you can book the night before or after, or ask reception for a half-day rate."},{"q":"Is breakfast included?","a":"Breakfast is an optional add-on at €16 per person per night, served in our café-bar. You can add it to any rate plan when you book or simply order it during your stay."},{"q":"Is the hotel accessible?","a":"The building has a lift serving all floors and one fully step-free Classic Double with a roll-in shower. Please contact us before booking so we can confirm the accessible room is available for your dates."}]}